CONTACT US

Call 1.800.221.3071
(1.718.361.1290 outside
the USA and Canada)
Monday through Friday
8:30 AM to 6:00 PM ET.

Or email us at
info@yournamepro.com

Policies

Order Policies
 

New Customers Within The United States

New customers in the United States using a domestic shipping address may place a first order online to purchase any of a Best Seller or Bridal Sampler by simply registering on the YOUR NAME website. Online registration is quick and easy.

If you'd like your first order to include something other than a Best Seller or Bridal Sampler, please contact a YOUR NAME Sales Representative at 1.800.221.3071, Monday through Friday between 8:30 AM and 6:00 PM EST.
 

New Customers Outside Of The United States

International customers are not able to purchase online at this time. If you are interested in becoming a YOUR NAME customer, please email us at: international@yournamepro.com. One of our customer service representatives will contact you as soon as possible.
 

Minimum Order Requirements

All online orders must meet a $150 minimum. Minimum order per shade or item is 3 pieces. Most items must be ordered in multiples of 3 pieces. (Exceptions will be noted where quantities need to be entered.) Note: At this time, only US customers may shop online.
 

Existing US customers who have purchased with us before and who have a web access code may sign-in to shop online. If you do not have a web access code, or if you have forgotten your code, please contact us at info@yournamepro.com or call 1.800.221.3071 Monday through Friday from 8:30 AM to 6:00 PM ET for help.

New US customers with a domestic shipping address who have not purchased with us before can register to shop online and may, upon valid registration, purchase a Best Seller or Bridal Sampler the same day. Online registration is quick and easy.

New customers who would like to order items other than a Best Seller or Bridal Sampler should contact a YOUR NAME Sales Representative at 1.800.221.3071, Monday through Friday between 8:30 AM and 6:00 PM EST to place a first order.
 

Orders over $500

All orders over $500 require a signature upon delivery.
 

International

Online shopping is only available to US customers at this time. If you live outside the US and would like to place an order with YOUR NAME, please contact a YOUR NAME Sales Representative for assistance at 1-718-361-1290, Monday through Friday between 8:30 AM and 6:00 PM EST.

Custom Decoration

Custom decoration is not available online at this time. Orders requiring custom decoration must be placed with a YOUR NAME Sales Representative. For assistance, please call 1-800-221-3071, Monday through Friday between 8:30 AM and 6:00 PM EST.
 

Product Labeling

It’s necessary to comply with all federal, state and local cosmetic labeling and packaging laws and regulations. FDA regulations require that all cosmetic and skincare products have a “Distributed By” label. Please be sure to label your products correctly.
 

Back Orders

On occasion, an item may be temporarily out of stock. Please be aware that WE DO NOT BACKORDER. Your invoice will flag any items that were not shipped, and you will not be charged for them. Please re-order these items with your next order.
 

Order Additions/Changes

In an effort to service our customers as quickly as possible, orders are activated in our order processing system almost immediately upon placement. Once they’re in process, we cannot add on to them or amend them. To avoid any inconvenience, please ensure your order is complete and accurate before submitting it.
 

Accepted Forms of Payment

All online orders must be paid in full with a credit card (Visa, MasterCard, American Express or Discover).
 

Manufacturer's Suggested Retail Price (MSRP)

The suggested retail price ensures that the products are priced to reflect the high standards of our formulas and packaging.
 

Discontinued Items

Because the cosmetic industry is fast paced and driven by change, there are times when we need to revise our product offering. In most cases, this means adding new products and technologies. Unfortunately, we sometimes have to discontinue products. When a product is discontinued, it will be noted in the order form one season prior to discontinuation and will not be available for sale on the web once discontinued.
 

Pricing

All prices are subject to change.



Privacy


The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. All of the customer data we collect is protected against unauthorized access by physical security means.

When visiting a page on our site that includes any of your personal information, you will see on the bottom of your browser window, an icon of a closed lock or an unbroken key (depending upon your browser), this indicates that you have successfully connected with our secure server.

To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

Cookies: When you use our site, we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file which websites store on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to YourNamePro.com. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.



Terms & Conditions
 

Ownership Rights/Use of Website Materials

YOUR NAME Professional Brands owns the copyright for all material posted on our website, and/or has secured a valid right from a third party to use their materials on our website.

This site was established specifically for viewing and online order placement purposes ONLY. No part of the YOUR NAME website may be copied, reproduced, re-published, uploaded, posted, transmitted or distributed in any manner whatsoever without the express written consent of YOUR NAME Professional Brands.

YOUR NAME Professional Brands is not liable for the unauthorized use of any content that is copyrighted or rights managed by a third party or outside source.

The product description and shades provided online are presented for guidance only.



Product Liability
 

Product Liability Insurance

Free Product Liability Insurance is provided. (Not applicable if the product is re-packaged.)
 

Limitation of Liability

Seller's liability hereunder shall not be greater in amount than the purchase price of the shipment of the product in respect of which damages are claimed. In no event shall seller be liable for incidental, consequential, special, indirect or punitive damages.
 

Note: Prices are subject to change. Not responsible for typos, errors or omissions.

Free Product Liability Insurance Provided. Not applicable if the product is re-packaged.