CONTACT US

Call 1.800.221.3071
(1.718.361.1290 outside
the USA and Canada)
Monday through Friday
8:30 AM to 6:00 PM ET.

Or email us at
info@yournamepro.com

Customer Service

Free Shipping on orders of $350 or more.* Discount automatically applied at checkout. Offer ends 3/24/17, 11:59 ET.

*Offer valid on orders shipping within the U.S. only. Must be an approved customer to shop.

How To Order


Placing Your First Order

Register with us and become an approved customer to place an order from our full selection of cosmetics and skincare. Purchase one of our samplers to familiarize yourself with our high-quality formulas and extensive color ranges.


Wholesale Pricing

YOUR NAME is a global, business-to-business wholesale supplier of prestige-quality, private label cosmetics and skincare.Please register to request access to detailed pricing information for our full range of products, including makeup, skincare and point-of-sale merchandising.

International clients, can also register to request access to our pricing information. However, online shopping is only available to U.S. Customers at this time. Please contact Customer Service Monday through Friday from 8:30 AM to 6:00 PM ET at 1.718.361.1290 or email international@yournamepro.com for further information.


Minimum Order Requirements

All online orders must meet YOUR NAME’s $150 minimum order requirement.

NOTE: Online shopping is available to existing U.S. domestic customers only. Existing U.S. Customers: Please register to be approved by a Sales Representative to shop online.


Back Orders

Occasionally an item may be temporarily out-of-stock at the time you order. Please be aware that we DO NOT back-order. Your invoice will flag any items that were not shipped and you will not be charged.


Please Order Carefully

Once your order is placed, it cannot be amended. Your order MUST be read back to insure accuracy. Please be sure your order is correct and complete at this time. All sales are final.


Discounts

Our price list features discounts based on quantities ordered per color. For quantities over 12 dozen per shade, a product specialist will work with you on getting special quotes.


Accepted Forms Of Payment

All first orders must be prepaid by corporate credit card, bank check or money order. Personal or company checks will be held for clearance.


Returned Checks and Order Cancellations

There is a $35 fee for any returned check. A 15% service charge will apply to any cancellations.


FDA Regulations

FDA regulations require all cosmetics and skincare products to have a "distributed by" label. Please make sure you label your products accordingly. It is necessary to comply with all federal, state and local cosmetic labeling, packaging laws and regulations.


 

Shipping & Returns


Shipping

Orders are generally shipped within 72 hours of receipt (3 business days). FedEx ground service will be used unless otherwise requested. We do not ship to P.O. Boxes.


Returns

Returns must be made within 30 days of the purchase date and must include an authorization form and label issued by our Customer Service Department. Products must be in original and saleable condition, unused and unlabeled. Custom decorated products and samples cannot be returned.


Returns Due to Customer Error

A 25% restocking fee will apply.


Damaged Items (Including Display Units)

Call Customer Service at 1-800-221-3071 within 3 days of receipt to report any damage. You must also call the carrier immediately for a damage inspection and claim for reimbursement. All original packing materials and cartons must be retained for inspection purposes.


Shipment Refusals

Please arrange to be available to accept your shipments. If an order is returned to YOUR NAME because it was refused or no one was available to receive it, you will be responsible for the shipping charges and a 25% re-stocking fee. If the order is re-shipped, freight charges will be applied. No further orders will be shipped until your account is clear.


 

Product Information


Animal Testing

None of YOUR NAME’s products are tested on animals. As assured by our suppliers, raw materials purchased by YOUR NAME are not tested on animals and we do not test our finished products on animals. This is in regulation with E.U. cosmetic standards.


Passover Approved Products

Products that are Passover approved do not contain barley, wheat, rye, oats, spelt, corn or alcohol. To see a list of these products click here.

E.U. Registered Products

Some of our bestselling formulas are registered with the European Union. To see a list of these products click here.


 

Frequently Asked Questions


Why should I use private label cosmetics?

Your business is all about profits, reputation and word of mouth. Why build them for anyone else? Get your
name and your brand into the hands and everyday lives of your clients. You can start your own personalized
cosmetics business with us today.


What other methods can I use to place my order?

You may reach us by phone at 1-800-221-3071 Monday through Friday 8:30AM to 6:00PM EST. OR You can fax your order to us at 718-472-1028 but be sure to include your contact information and customer number.


Once I've placed my order is there a charge for canceling?

Yes, there is a 15% service charge that will apply.


Can I add to an order I've already placed?

Once your order is in our system we cannot add-on or amend it so please review your order carefully before checking out.


What are your accepted forms of payment?

For Domestic Accounts, payment can be made by Corporate Mastercard, Visa and American Express.


Is there a minimum amount I must purchase?

For Domestic Accounts, there is a minimum dollar purchase required of $150 per order. Minimum per color is 3 pieces per color.


Where can I view your products?

Our products can be viewed online, at Tradeshows, events and appointments at our New York Showroom and our catalogue. View our upcoming events.
EVENTS CALENDAR ›


What if I have questions about products?

Please contact our office toll free at 1-800-221-3071 to speak with one of our Sales Representatives or email us at info@yournamepro.com.


How much will it cost to ship my order?

Shipping charges are determined by weight and destination. Please note that shipping charges will not appear on your order page at time of check-out. You will be charged based on what items are actually shipped at time of shipment.


How and when will my order be shipped?

Typically orders are shipped within 96 hours (4 working days) from receipt. FedEx ground service will be used unless otherwise requested.
Please note, if your order is refused or if no one is there to accept it, you will be responsible for the shipping charges and a 25% re-stocking fee. If re-shipped, double freight charges will be imposed. No further order will be shipped until your account is clear.

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Contact Us

Our Sales Representatives are here to help Monday through Friday 8:30AM to 6:00PM EST.

Toll Free 1-800-221-3071

Fax your order to 718-472-1028 or order online 24 hours a day.

Email customerservice@yournamepro.com